Why you should banish the word “layman” from your vocabulary.

One sometimes hears the phrase “in layman’s terms…“ followed by a description of some process or situation to explain to the untrained exactly what is going on. There are certainly times where I want a trained professional performing some task. The guy who replaces my water heater, or the one who took out my gall bladder – I don’t want someone with no credentials doing that work. But that sort of thinking can be problematic…

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